Refund policy

This policy applies to orders placed with Solar Planet for delivery in the United States.

30-day returns

If you change your mind, request a return within 30 calendar days of delivery. Return the item unused, with the accessories and parts supplied. Use the original packaging if you have it, or suitable protective packaging as instructed. You pay return postage for change-of-mind returns. We charge no restocking fee.

How to start a return

Email info@shopsolarplanet.com or use our contact form. Include your order number, the item you want to return and the reason. We will provide the return destination and shipping instructions for that item. If your order arrived in multiple packages, tell us which item you are returning.

Faulty, damaged or incorrect items

Contact us if your item arrives faulty, damaged or different from what you ordered. Include a photo of the issue if it is safe to take one. Solar Planet covers return shipping for faulty, damaged or incorrect items. For a damaged battery or power station, contact us before shipping it so we can arrange suitable handling.

Refunds

We issue the refund for an eligible return to the original payment method within 10 business days of receiving the returned item. Your bank or card provider may need additional time to post it. For questions about a refund, contact us with your order number. Your rights under applicable consumer law continue to apply.