Terms of service

These terms apply when you visit Solar Planet or place an order through our US online store. Solar Planet is the seller. For help with an order, email info@shopsolarplanet.com.

Products and prices

Prices are shown in US dollars. The product page identifies the item, specifications, package contents and quantity you select. Review the items, shipping charges, applicable taxes and final total at checkout before submitting payment. The price on your order confirmation applies to that order.

Orders and payment

Provide an accurate US delivery address and an email address where we can reach you. The payment methods available for your order appear at checkout. If an item becomes unavailable after you pay, we will contact you and refund any amount paid for an item we cannot supply. We will ask for your agreement before making any substitution.

Shipping, changes and returns

Some items are fulfilled by third-party suppliers and may arrive in separate packages. Our Shipping Policy explains destinations and shipping charges. To request an order change or cancellation, email us with your order number as soon as possible. An order already shipped may need to be handled as a return. Our Return and Refund Policy explains eligibility, costs and how to request a return. Your rights under applicable consumer law continue to apply.

Using the store and our products

Use the store lawfully and use a payment method you are authorized to use. Follow the operating instructions supplied with your equipment. Solar and battery equipment must be used within the voltage, current, power and temperature limits stated for the model.

Privacy and Shopify

Shopify hosts this store and processes information when you browse or buy. Shopify and other service providers may process information in other countries. Where enabled, Shopify also provides services based on your interactions with this store, Shopify and other merchants. Our Privacy Policy explains how your information is used and the choices available to you.

Changes and questions

We may update these terms for future use of the store. The terms in effect when you place your order apply to that purchase. Contact Solar Planet at info@shopsolarplanet.com with questions.